SOUND4 Helpdesk
SOUND4 Helpdesk
SOUND4 Helpdesk

SOUND4 Helpdesk

The SOUND4 Helpdesk is at your disposal anytime.
⚠️

Important: Downloading and installing our applications on Windows

1️⃣
Downloading with Microsoft Edge is almost impossible
Microsoft recently required us to replace our installation signing keys. We therefore had to update the signature used for our installers. All our installers are signed by Microsoft. This signature confirms the origin of our applications and their compliance with security requirements. We have subscribed to this Microsoft service for several years in order to help ensure your security. Despite this signature, Microsoft Edge may sometimes block the download of our applications because they are identified as new. We have reported this issue to Microsoft but, despite several weeks of waiting, have not received any response so far.
Temporary workaround: We recommend downloading the application using another browser, such as Google Chrome, Mozilla Firefox, or any other browser of your choice.
2️⃣
Installation on Windows
When launching the installer, Microsoft Windows Defender may display a warning stating that the application is unknown, even though it is correctly signed by Microsoft. To continue with the installation:
  1. Click “More info.”
  2. Check that it is a SOUND4 application.
  3. Click “Run anyway.”
The installation will then proceed normally.
We apologize for this inconvenience, which is beyond our control.

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